Documentación de Problemas: La Bitácora de Incidencias Críticas.

Documentación de problemas: La Bitácora de Incidencias Críticas.
Todos sabemos que, en negocios, es vital que se documente todo. “Si no está escrito, no es legítimo” Sin embargo, cuando queremos mostrar a nuestros jefes que existe un problema, la tendencia es sólamente decírselo y esperar a que ellos hagan algo. La Bitácora de Incidencias Críticas es una manera de documentar un problema durante un tiempo de tal forma que mantengamos una clara y concisa visión de lo que está ocurriendo.

Situación:
Has estado trabajando en el mismo departamento  un año y sabes que eres una buena trabajadora. Sin embargo, has visto a otros empleados promocionados internamente mientras tú te has quedado en los mismos puestos. ¿Qué puedes hacer?

Usar la técnica de “La Bitácora de Incidencia Crítica” para documentar tu carga de trabajo, productividad, etc.
¿Cómo?
–     Obtener un diario de un día por página.
–     Cada vez que recibes una nueva tarea / proyecto o encargo, apunta en la página del día correspondiente la hora, detalles de la tarea, fecha de entrega, y cualquier otro factor que es importante.
–    Mantener el diario al día con informes de progresos entregados, bloqueos de progresos, reuniones, decisiones tomadas, y otros factores que afectan a tu trabajo.- Tanto buenas  noticias como malas.
–    Cuando tienes al menos tres meses de datos, organiza una reunión con tu jefe y entrégale una copia de los datos que has compilado.

Es una manera excelente para un líder tener hechos reales documentados y sirve como base de feedback para miembros de su equipo.

(C) Ian Brownlee, 2010.

http://www.brownlee-associates.com

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Acerca de ianbrownlee

Ian Brownlee, the founder of Brownlee & Associates has been actively involved in the field of interpersonal & transcultural communication since 1977. He has worked in universities and companies in the following countries: Laos, Thailand, Hong Kong, Korea, Japan, Singapore, Saudi Arabia, France, Italy, England, The United States of America & Spain, as a teacher, university lecturer, trainer, researcher & consultant. In addition, his experience in living in these countries, and studying the language & communication and interaction styles of each has aided him in reaching a real understanding of intercultural and transcultural differences and how to resolve them. Ian Brownlee has various masters degrees from British Universities: One in Linguistics & Teaching English Overseas from Manchester University, one in Training & Development with a specialization in the area of Communication and Adult learning awarded by the University of Sheffield. He has also gained professional qualifications in Psychotherapy & Hypnotherapy from various professional organizations. During his university career he has also studied elements of Sociology, Organizational psychology, Educational psychology, Psycholinguistics and Kinesics. He is a licensed Practitioner, Master Practitioner, and Master Trainer in NLP. as well as being a trainer in Ericksonian Hypnosis. He is a member of a wide range of professional organizations involved in Training, Applied Psychology, Hypnotherapy & Ericksonian Hypnosis, Psychotherapy, Interpersonal Communication & Cross-cultural Communication. He is also recognized by the Program on Negotiation, Harvard University, as a Negotiation Skills Trainer & Mediator and has been a collaborator on various projects with the program, and as such is in great demand as a negotiation consultant for some of the largest multinationals operating worldwide. His wide experience gained in multinational organizations in positions such as Director of Training, Communications Consultant and Negotiator / Mediator has helped many people to learn and apply new methods of negotiating skills and advanced communication techniques both in their private and professional lives. He has published various articles & books related to the field of interpersonal communication and he is the author of all the courses taught by Brownlee & Associates. He has lived and worked in Spain since 1985, initially as a trainer / Special Assistant in a multinational pharmaceutical company and then as the Training Manager for a multinational company involved in Clinical Analysis & Nuclear Medicine. Brownlee & Associates was formed in 1991 and currently has a small, highly-trained staff. While based in Madrid, courses are given world-wide either in English or Spanish. Brownlee & Associates currently work with leading international companies in the areas of pharmaceuticals , Information systems, luxury products, food & beverages, etc.
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